Terms of Service
Welcome to PrivacyPlus Tech. These Terms of Service ("Terms") govern your access to and use of services provided through privacyplustech.online, including technical support, computer tune-up sessions, and security software sales.
1. Independent Third-Party Provider Status
PrivacyPlus Tech is an independent computer support organization and reseller of genuine software licenses. We are NOT affiliated with, sponsored by, or endorsed by Microsoft Corporation, Apple Inc., Gen Digital (Norton), McAfee, LLC, Bitdefender, Malwarebytes, or any other trademark owner. All registered trademarks remain the exclusive property of their respective owners.
2. Description of Services
We provide remote consumer technical assistance and sell security software licenses:
- Remote Computer Diagnostics & Tune-Ups: With your permission, our technicians connect via encrypted remote support software to troubleshoot slow performance, remove pop-up ads, install updates, and configure peripheral devices like home printers.
- Proprietary Antivirus Software: We develop and sell licenses for our proprietary software, PrivacyPlus Shield, an independent, lightweight antivirus designed for ease of use.
- Authorized Software Reselling: We supply authentic, genuine retail license keys for third-party antivirus brands as an authorized reseller.
3. Transparent Pricing & Upfront Quotes
We adhere to strict transparency principles:
- You will receive a clear, upfront quote prior to any paid work being performed.
- We do not enroll customers in hidden, auto-renewing credit card subscriptions without express prior authorization and written notification.
- Flat-rate services (such as our $79 PC Tune-up or $99 Pop-up Removal) cover the specific diagnostic and remediation tasks agreed upon during your intake call.
4. 30-Day Money-Back Guarantee & Refund Policy
We stand behind our work. Our refund policy is straightforward and fair:
- One-Time Technical Services: If the original computer problem we diagnosed returns within 30 calendar days of service completion, contact us at (866) 674-9974. We will reconnect and resolve the issue at no additional charge. If our technician is unable to resolve the issue to your satisfaction, we will issue a full 100% refund of the service fee.
- PrivacyPlus Shield Software: If you are not satisfied with PrivacyPlus Shield, you may request a full refund within 30 days of purchase. Upon refund, the license key will be deactivated.
- Third-Party Brand Licenses: Unused, unactivated third-party license keys can be returned for a 100% refund within 30 days of purchase. Once a key has been activated with the manufacturer, refund eligibility is subject to the specific manufacturer's cancellation terms.
5. Customer Responsibilities & Data Backups
While our technicians take reasonable care to avoid data loss during routine tune-ups and virus removals, hardware failures (such as a failing mechanical hard drive) can happen unexpectedly. We strongly advise all customers to maintain regular backups of vital personal documents and family photos onto an external drive or cloud storage.
6. Limitation of Liability
To the maximum extent permitted by applicable law, PrivacyPlus Tech and its technicians shall not be liable for any indirect, incidental, punitive, or consequential damages resulting from pre-existing hardware failures, third-party software glitches, or power outages. In no event shall our total liability exceed the actual amount paid by you for the specific service or product in dispute.
7. Contact and Customer Care
For any billing questions, service requests, or terms inquiries, please reach out to us:
- Toll-Free Phone: (866) 674-9974
- Email: Support@privacyplustech.online
- Mailing Address: 2100 Enterprise Security Plaza, Suite 410, Austin, TX 78701 US
- Operating Hours: Monday – Saturday, 8:00 AM – 9:00 PM EST