We Treat Our Customers Like Our Own Parents & Grandparents
In an industry filled with high-pressure sales pitches, scary fake alerts, and impatient technicians who talk in circles, we set out to build a calm, patient haven for everyday computer owners.
Why We Started PrivacyPlus Tech
A few years ago, our founder's 74-year-old mother had her computer lock up with a loud blaring sound and a flashing red alert claiming her computer was compromised. In a panic, she dialed the phone number on her screen.
The person on the other end of the line was rude, impatient, and tried to bully her into signing up for a $600 multi-year contract she did not need. Luckily, she hung up and called her son.
It took him just ten minutes to explain that the scary alert was nothing more than a harmless web trick called a "browser locker." But the emotional damage was done: she felt shaken, vulnerable, and afraid to even turn her computer on to check family photos or send emails to her grandchildren.
A Mother's Terrifying Alert
A loud chime and flashing red box locked our founder's 74-year-old mother out of her browser. An aggressive tech company demanded $600 for unnecessary software. That day, we resolved to create an honest alternative.
Built on Patience, Not Quotas
We launched PrivacyPlus Tech with one rule: our technicians are evaluated on customer relief and smiles, not call duration. We take all the time needed to solve problems in plain English.
Engineering Whisper-Quiet Security
Tired of commercial antiviruses that bombard customers with sales popups, we built PrivacyPlus Shield—a lightweight, non-intrusive antivirus with real US phone setup.
Safe, Stress-Free Technology
From grandparents sharing vacation pictures to everyday Americans managing online banking safely, we proudly serve as your friendly neighborhood computer team over the phone.
"We realized right then that technical skill is only 10% of what everyday computer users need. The other 90% is patience, kindness, and honest human communication. That was the day PrivacyPlus Tech was born."
The PrivacyPlus Patient Care Pledge
Signed by every technician on our Austin, Texas team"We pledge to always treat you with the exact same warmth, patience, and absolute honesty we would expect for our own parents. We will never rush you off the phone, we will never use technical acronyms to confuse you, and we will never bill you a penny without your advance verbal approval."
Austin, Texas Headquarters
What Makes Our Team Different
Most technical support companies hire fast-talking computer geeks and evaluate them on how many calls they can push through in an hour. We do the exact opposite.
Patience First, Always
We measure our success by how relieved and relaxed you feel when you hang up the phone. If it takes 20 minutes just to help you find the blue Internet button, we will happily sit with you and guide you every single step.
Plain English Explanations
You will never hear us throw around confusing acronyms like "DNS cache," "registry hives," or "IP subnets." We explain things in everyday household terms so you always understand what is going on.
Zero Scare Tactics
We will never exaggerate a minor software glitch to make you panic. If all your computer needs is a quick browser restart, we will tell you honestly rather than inventing problems to charge you more.
Complete Upfront Honesty
You are always quoted a firm, flat price before we perform any work. There are no hidden diagnostic fees, surprise monthly enrollments, or fine-print traps.
Why We Developed PrivacyPlus Shield
Many of our customers asked us: "Why do commercial antivirus programs send me so many notifications? Every time I turn on my computer, it tells me my subscription is expiring or asks me to buy identity theft protection."
We felt the same frustration. Modern security software had become as annoying as the viruses they were supposed to stop. So our developers created PrivacyPlus Shield—a lightweight, whisper-quiet antivirus designed specifically for people who just want their computer to be safe without being bothered by popups.
At the same time, we know many customers have used household names like Norton or McAfee for twenty years and feel most comfortable keeping them. As an independent authorized reseller, we are happy to supply genuine retail keys for those brands as well, and help you get them configured properly.
Need Help or Have a Question?
You don't have to wait until your computer breaks to call us. If you just have a question about whether an email looks suspicious, we are always happy to help.
Call Our Patient Team: (866) 674-9974