Privacy Policy
At PrivacyPlus Tech (operated via privacyplustech.online), we value your trust above all else. This Privacy Policy clearly describes how we handle, protect, and respect your personal information when you use our website, purchase security software, or receive remote technical assistance.
1. Information We Collect
We only collect the minimum information required to deliver high quality, patient technical support:
- Contact Details: Your name, phone number, and email address when you voluntarily submit a request form or speak with our staff by phone.
- Service & Diagnostic Information: Operating system version (e.g. Windows 11, Mac OS), error messages, or software names you provide to help us solve your issue.
- Payment & Billing Data: Payment details are processed securely through PCI-DSS compliant credit card processors. We do not store raw, unencrypted credit card numbers on our local web servers.
- Approximate Location & IP Data: We utilize client-side IP lookup solely to determine your approximate state or city to personalize the relevance of our local support availability. We do not track your precise GPS coordinates.
2. How We Use Your Information
We use your information exclusively for legitimate, direct business purposes:
- To return your phone calls and answer inquiries in a timely, polite manner.
- To diagnose, optimize, or resolve computer troubles with your verbal or written consent.
- To issue authentic software license keys for our proprietary software (PrivacyPlus Shield) or genuine third-party licenses (Norton, McAfee, Bitdefender) as an authorized reseller.
- To send billing receipts, renewal notices, and customer satisfaction check-ins.
3. Remote Technical Assistance Privacy Protocol
When you request remote support, we adhere to strict privacy safeguards:
- Your Explicit Permission: We cannot access your computer without you actively generating a temporary, one-time session PIN code.
- Full Visual Visibility: You watch every mouse movement and file access on your monitor at all times.
- Absolute Session Termination: Once the technician ends the session, the connection is instantly and completely closed. We cannot reconnect unless you initiate a brand-new invitation.
- Personal Files Kept Private: Our technicians are strictly trained never to open, inspect, or copy personal photos, tax records, medical documents, or confidential files.
4. Cookies & Web Analytics
We keep our website lightweight and respectful. We only use functional session cookies necessary for website navigation and anonymous site analytics to understand how visitors use our pages. We do not employ invasive cross-site tracking beacons.
5. Sharing of Information
We will never sell or monetize your contact information. We only share information under strict circumstances:
- Authorized Software Fulfillment: When you purchase a genuine brand-name antivirus license (such as Norton or McAfee), your name and email may be transmitted to the manufacturer's fulfillment portal to generate your official license registration.
- Legal Requirements: If compelled by lawful subpoena, court order, or applicable federal or state laws.
6. Data Security
We maintain physical, electronic, and procedural safeguards in compliance with federal standards to guard your non-public personal information. All web traffic between your browser and our website is protected using 256-bit SSL/TLS encryption.
7. Your Consumer Rights & Contact Information
You have the right to request a copy of the information we have on file for you, or ask us to delete your contact records from our database at any time.
If you have any questions regarding this Privacy Policy, please contact our privacy compliance officer:
- Website: privacyplustech.online
- Phone: (866) 674-9974
- Email: Support@privacyplustech.online
- Mailing Address: 2100 Enterprise Security Plaza, Suite 410, Austin, TX 78701 US
- Support Hours: Monday – Saturday, 8:00 AM – 9:00 PM EST